![]() Go with your gut and trust your instincts on this one. If you yourself are stating that something might be a mistake, it is a mistake. I paid for a version of MacKeeper which may be a mistake. But there is a much simpler answer to this question that you yourself provided: And Harper points out you might not even have a legitimate copy of MacKeeper and how anyone demanding access via phone is a scammer. Lots of other answers go on to rightfully focus on the scam-ish aspects of the MacKeeper world. Well done on pausing and not "diving in". I don't know how to say it more directly :) But that's the bottom line. If you want more information, it's a variant on this Microsoft service phone call scam, or this suspicious activity phone call scam, or this FTC page on tech support scams. (Denying time to think by making it sound extremely important is a classic scammer trick) It doesn't matter what pretext or explanation they give, or how urgent it sounds - and the more jargon and urgency, the more likely that you're being called by a scammer. The sun will die, Donald Trump will be married to Vladimir Putin, and protons will evaporate (estimated 10^34 ish years) before a request like the kind you describe is genuine and anything more than "can we persuade someone to let us access their data and install malware". No legitimate antivirus or anti-malware needs it. ![]() Nobody legitimate will ever telephone you "out of the blue" to advise that your computer has a problem or needs urgent attention due to a computer issue. No legitimate ISP, firewall, security, networking, or landline/mobile/cable telecoms company ever phones or emails to ask for it. No legitimate software company (Apple, Microsoft, Google, Kaspersky, Adobe, or any other OS or software creator) ever asks or requests it. No legitimate system you are likely to use (Mac, Windows, Linux, BSD, or anything else) ever needs or expects it. All that will remain is an inert log file that does nothing but occupy space on your hard disk.There is never - as in absolutely never ever until the sun boils and the earth burns - why an unsolicited request to access your computer from someone you don't know and haven't voluntarily asked (other than clearly genuine police and customs officials) should be anything except a scam. You will be asked to authenticate again.Īfter it uninstalls you may empty the Trash and restart your Mac. Just click the Uninstall MacKeeper button. You do not need to provide a reason for uninstalling it: You will be asked to authenticate (twice): Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.Open your Applications folder: Using the Finder's Go menu, select Applications.Quit the MacKeeper app if it is running. ![]() If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.If they are not consistent with what you saw, please describe the discrepancy: The below illustrates the results you should experience when uninstalling MacKeeper. The only file that will remain is a log file which can be ignored, but if you wish to remove it it may be found in the following location: If you only removed the downloaded installation package, no.įollow the above instructions. ☞ Don't try to drag the MacKeeper Dock icon to the Trash. ![]() ☞ Quit MacKeeper before dragging it to the Trash. All the functional components of the software will be deleted. Click the Uninstall MacKeeper button in the dialog that appears. You'll be prompted for your login password. Quit it if it's running, then drag it to the Trash. The "MacKeeper" application is in the folder that opens. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.įrom the menu bar, or press the key combination shift-command-A. ![]() In my tests, I didn't try to verify what this feature really does. IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. I can't be sure that they apply to other versions. Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. "MacKeeper" has only one useful feature: it deletes itself. ![]()
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